FAQ

  • What is a NAYAR payment ring and what is it used for?
  • What are the advantages compared to other means of payment?
  • Are there any fees or subscriptions?
  • Where can I use my NAYAR ring to pay?
  • Can any bank card be associated with my ring?
  • Product Availability
  • Can I use NAYAR payment rings if I am a minor?
  • Do I have to be a resident of a European country to use my NAYAR payment ring?
  • Does my ring have an expiration date like bank cards?
  • Is it necessary to charge the battery of my ring?
  • Are NAYAR rings waterproof and shockproof?
  • Do payment rings affect my physical health?
  • What if I don't know my ring size?
  • When is the best time to measure my finger size?
  • Can I change the size after buying my ring?
  • You hesitate between two ring sizes, which one to choose?
  • Can I use my NAYAR ring directly after receipt?
  • Do you offer help to configure the NAYAR payment ring?
  • Is an IOS or ANDROID smartphone necessary to allow activation?
  • Is my phone compatible for setting up my payment ring?
  • How to activate NFC?
  • How to position your phone during activation?

Main

What is a NAYAR payment ring and what is it used for?

NAYAR payment rings are designed to enable payments in any store in the world that accepts contactless payments.

They are equipped with a secure electronic component and certified by Visa or MasterCard, just like traditional payment cards. They must be associated with your bank card to be used.

To find out more, go to the "How it works" page.

What are the advantages compared to other means of payment?

The NAYAR ring is not just a means of payment. By offering you a unique daily experience, it will quickly become your preferred payment method. With your NAYAR ring on your finger, you will no longer be the same when you make a payment. Expect to be noticed and questioned.

In addition to being practical and discreet, the NAYAR payment ring does not need a battery or an internet connection. Water resistant and hypoallergenic, you can wear it daily like a classic ring. Whatever the situation, you will have a means of payment at your fingertips.

To pay, nothing could be simpler, simply place your hand, fist closed, on the payment terminal.

Get ready to pay in style and without any hassle.

Are there any fees or subscriptions?

NAYAR manages everything for you. The selling prices offered on this website guarantee you free use of your ring without additional costs. There are no additional costs apart from the purchase of your ring.

Where can I use my NAYAR ring to pay?

You can use your NAYAR ring at any point of sale that accepts the contactless payment method, anywhere in the world.

A payment terminal that accepts contactless payments has the contactless symbol on its surface, made up of several curved waves resembling the Wi-Fi symbol.

Can any bank card be associated with my ring?

Whatever your bank, we have a solution for you.

To check if your bank is one of our partner banks, go to the "Connected banks" page. You can then easily check the eligibility of your card by testing it with our "Check your card" tool. You can also access the list of NAYAR compatible banks. This list already includes more than 70 of the largest banks in Europe.

You can't find your bank in the list. No need to worry, we have the solution. It's called CURVE. Thanks to CURVE, you can connect all VISA, MASTERCARD and DINNER cards to your NAYAR ring for free. The only condition is to be able to prove an address within the European Union.

For more information, you can consult the "CURVE" section of this FAQ.

You will also find the method to open a CURVE account for free in 5 minutes in the BLOG section of this website.

Product Availability

The NAYAR teams are committed to guaranteeing a sufficient stock level and regular restocking to allow you quick and easy access to our products.

In the event that you have chosen a ring with the option "I don't know my size" or that you have chosen the "INITIAL Set", it is possible that the model and/or the size of your choice may be a victim of its success.

In this case, don't worry, our teams are working to replenish our products regularly.

In this case, do not hesitate to contact us via WhatsApp by accessing our site with your smartphone or via the "Contact" form and the Chat, our teams will inform you of the date of arrival of your ring.

Can I use NAYAR payment rings if I am a minor?

To order and use NAYAR payment rings, you must be a bank card holder. If you are a minor, you must obtain the authorization of your parents or your legal guardian in order to be able to obtain a bank card.

Do I have to be a resident of a European country to use my NAYAR payment ring?

Although the NAYAR ring can be ordered and used by residents of the European Union, for citizens outside the EU, obtaining a compatible bank card may be more difficult. Currently, our network is primarily in Europe, but other countries are beginning to connect to our network. We recommend checking the compatible banks section to ensure your bank is supported.

Products

Does my ring have an expiration date like bank cards?

All means of payment require an expiration date to comply with current security standards.

From the date of purchase of your NAYAR ring, you have 6 months to connect it to your bank. After these 6 months, it is likely that the connection will work perfectly, but we cannot guarantee it. After connection, the product has an expiration date of 3 years. This date is not linked to that of the associated bank card.

When your bank card expires, the details of the new card issued by your bank will be automatically updated by it in your ring. You will therefore not need to change rings or reconnect your card to it.

Is it necessary to charge the battery of my ring?

Your payment ring, just like your bank card, does not need to be recharged and is activated near a payment terminal with the contactless function (Between 1 and 2cm).

Your payment ring is a battery-free device. All the energy it needs to make payments is recovered during the payment itself.

Are NAYAR rings waterproof and shockproof?

NAYAR Ceramic Rings are waterproof and dustproof. They are IP68 protection class (Protection against shocks, falls and scratches). They can for example be used at a depth of 5 meters for use in fresh or salt water in classic bathing conditions.

NAYAR Ceramic rings are resistant to everyday shocks and scratches but still remain a piece of jewelry. It is therefore necessary to take care of it to ensure its longevity and the quality of its visual appearance.

 

Do payment rings affect my physical health?

NAYAR rings are totally inactive outside of payment phases. Like traditional payment cards (VISA or Mastercard), they do not emit any waves when not in use, unlike battery-powered payment devices, such as smartphones or connected watches, which remain constantly active.

Size

What if I don't know my ring size?

If you do not know your size, go to the "select your size" page to determine it using the tools available.

We advise you to select the product "Set INICIAL" or the option "No conozco mi talla" in the product of your choice. We will then send you a ring sizer to measure your finger size, so that you are sure of your size and can choose the ring that will suit you perfectly.

When is the best time to measure my finger size?

It is best to measure your finger size at a time when your body is in its most stable state. Several factors can indeed influence the size of your fingers.

First of all, the heat: in summer, your hands tend to swell, while in winter, they retract under the effect of the cold. In addition, weight variations can also change the size of your fingers. Finally, with age, the joints tend to thicken, which can also affect the size of your ring. It is therefore preferable to choose a ring slightly larger than a size too small, for more comfort in the long term.

Can I change the size after buying my ring?

Yes, you can change the size within 14 days of delivery, provided you have not connected it to your bank. Remember that it is a means of payment, and for your safety, we cannot exchange it once it is connected to your bank card. Indeed, it would be dangerous to organize the return of a fully operational ring.

Contact us via WhatsApp by accessing our site with your smartphone or via the "Contact" form and Chat. We will then explain the procedure to follow in detail.

You hesitate between two ring sizes, which one to choose?

If two ring sizes seem to fit you, we advise you to choose the larger size. Simply because your fingers tend to swell towards the end of the day or during your sports activities (sports, walking...). You will therefore be more comfortable with a ring that leaves you a little room than with a ring that is a little narrower.

Configuration and Activation

Can I use my NAYAR ring directly after receipt?

Yes. It is nevertheless necessary to activate it before being able to use it.

Activating it consists of connecting your NAYAR ring to your FIDESMO PAY compatible card.

Do you offer help to configure the NAYAR payment ring?

The NAYAR payment rings are already configured. The only necessary step before using it is its activation. A guide is provided with the ring upon delivery to guide you through this simple and easy step.

We also have an after-sales service at your disposal if necessary. Contact us via WhatsApp by accessing our site with your smartphone or via the "Contact" form and Chat. We will then explain the procedure to follow in detail.

Is an IOS or ANDROID smartphone necessary to allow activation?

The activation of the ring requires the use of a Smartphone with the NFC option (see below) as well as the FIDESMO PAY application. This application is available for free download on the APPLE store as well as on the PLAY store. All generations of IPHONE with NFC functionality.

After activation, the use of the ring is independent of the operating system of your phone. You can of course make payments without having your phone with you.

 

 

Is my phone compatible for setting up my payment ring?

My payment ring is compatible with all smartphones that have NFC functionality. Most smartphones are equipped with it. When opening the FIDESMO PAY app, you will be prompted to enable NFC if it is turned off.

How to activate NFC?

Make sure that the NFC function is active on your phone.

Take the manual that comes with your ring. Scan the QR code with your smartphone. This will direct you to the link to download the FIDESMO activation app from the Apple Store or the Play Store.

After downloading, open the FIDESMO app. Place your ring on the back of your phone. Move the ring across the surface of your phone until you feel a vibration, indicating that the ring has been detected. (After detection, please do not change the position of the ring.) Then, follow the instructions provided by the FIDESMO app.

You can find detailed information on how to activate your ring in the BLOG section of this website.

If you encounter any issues, contact us via WhatsApp by accessing our website from your smartphone or via the "Contact" form and Chat. We will guide you through the steps to complete your activation.

How to position your phone during activation?

First, make sure your smartphone, whether iOS or Android, has NFC functionality enabled and working.

The positioning of the ring in relation to your smartphone is crucial for successful activation. This positioning varies depending on the brand and model of the smartphone.

If your smartphone has a protective case, start by removing it.

Also, be mindful of the surface where you will perform the activation. It should be flat and non-metallic, as any metal objects could interfere with the process.

  • iOS Devices

Place your ring flat on a table. Position your iPhone so that the ring is in the top left corner of your phone. (See Blog: How to Activate Your NAYAR Ring)

? Then follow the app's instructions.

  • Android Devices

The ideal spot is generally at the back of the device. Hold your ring flat in your hand and slowly move your phone over the ring to find the optimal spot. A vibration or signal may occur depending on the model.

Generally, the ideal spot will be in the center of the back of the phone, but it may be elsewhere, so take your time to find the perfect position.

? Then follow the app's instructions.